Legal notice

Holden Wallace bv
Klapstraat 137 - 9831 Deurle
BE0537275476

  1. We’re glad you’re here. By using our website [gentlee.be], you agree to these terms and conditions. It may sound formal, but it simply means we are making clear agreements together. This applies to everyone who visits, uses, or places an order on our website.

  2. Our Services
    We offer a range of products to help children sleep better, as well as inspiring blogs and other useful content. Everything you read here is for informational purposes only and does not replace medical advice. So always trust your own common sense (and your doctor if needed).

  3. Account and Registration
    Would you like to receive our newsletter or create an account? Great. This way you’ll stay updated on news and offers. Make sure your information is accurate and kept secure. If you notice anything suspicious, let us know immediately.

  4. Products and Orders
    We do our best to describe our products accurately and keep prices up to date. However, changes may occasionally occur. If an error slips in, we reserve the right to correct or cancel orders. We appreciate your understanding.

  5. Payment and Shipping
    Payments can be made securely using the available payment methods on our website. Once we receive your order, we get to work. At checkout, you will see an estimated delivery time, but this may sometimes vary. No worries – we’ll keep you informed.

  6. Your Privacy
    We take your privacy seriously and only use your data to improve your experience with us. This includes your name, email address, and order details. If you want to know exactly how we handle your data, please check our privacy policy.

  7. Intellectual Property
    Everything you see on our website – from texts to images and logos – is owned by us or our partners. Copying or distributing without permission? We’d prefer you don’t. If you have any questions about this, feel free to contact us.

  8. Code of Conduct
    We want our website to remain a pleasant place. That means no illegal or harmful activities. If someone fails to follow these rules, we reserve the right to terminate an account or restrict access.

  9. External Links
    Sometimes we link to other websites that provide useful information. However, we are not responsible for their content or privacy policies. Please use your own judgment when visiting external sites.

  10. Liability
    We strive to provide accurate and reliable information, but we cannot guarantee that everything is always 100% correct. We are not liable for any damage resulting from the use of our website or products, except in cases of gross negligence on our part.

  11. Changes to the Terms
    We may update these terms from time to time. Please check them regularly to stay informed. Changes take effect once they are published online.

  12. Applicable Law
    These terms are governed by Belgian law, and any disputes will be handled by the competent courts of Ghent.

Have any questions? We’re here to help! Contact us at hello@gentlee.be and we’ll be happy to assist you.

-     Contact

Do you have questions, comments, or just need a bit of help? Let us know! Your satisfaction is our top priority, and we’re happy to assist you quickly and in a friendly way.

We respond within 2 hours during our working hours, so you’ll never have to wait long for an answer. Whether it’s a question about our products, your order, or anything else, we’re just one message away.

Here’s how you can reach us:

·      Email – Send us a message at hello@gentlee.be or customer@gentlee.be, and we’ll get back to you as soon as possible.
·      Contact form – Fill in the form on our website, and we’ll get in touch within 24 hours.
·      Phone – Call us at 0478 839 037, available Monday to Friday, 8:00 - 20:00.
·      Social media – Send us a DM on (Instagram/TikTok/Facebook) and we’ll respond quickly.