Customer care

We process orders within 1 business day. Once your order has been shipped, you will receive a confirmation with a tracking link via email.

Delivery time depends on your location:

• Belgium and the Netherlands: 1 to 3 business days
• International: 3 to 7 business days

Yes. As soon as your order has been shipped, you will receive a tracking number by e-mail which you can use to track your package.

During checkout, you can choose from standard, expedited, or express shipping. You will see the available options and costs there.

• Belgium: always free shipping
• Netherlands and Luxembourg: 9.50 euros, free from 69 euros
• France: 12.50 euros, free from 69 euros

Yes, we ship to selected countries. You can check your location during checkout.

We process orders quickly, so please contact us as soon as possible. If your package has already been shipped, we unfortunately cannot change the address.

Is your order taking longer than expected? Please contact us, and we'll help you track the package.

That's a bummer. Contact us immediately and we'll find a solution, such as a replacement product or a refund.

Do you want to change or cancel your order? Please let us know as soon as possible. Unfortunately, once the package has been shipped, we can no longer do this.

For safety and hygiene reasons, we do not accept returns. Are you unsure about a product? Feel free to contact us beforehand, and we'll be happy to advise you.

Oops. Let us know right away and we will send you the correct item. We will also arrange the return of the incorrect product.

Contact us directly at customer@gentlee.be. We will help you with a replacement product or a refund.

We offer a range of products to help children sleep better, plus inspiring blogs and other useful content. Everything you read here is for informational purposes only and does not replace medical advice. Therefore, rely on your own common sense, and your GP if necessary.

Do you want to receive our newsletter or create an account? Great. This way you'll stay informed about updates and offers. Make sure your details are correct and remain secure. Do you notice anything suspicious? Please let us know immediately.

We do our utmost to accurately describe our products and keep prices up-to-date. However, things can sometimes change. If an error creeps in, we reserve the right to correct or cancel orders. We hope for your understanding.

You can pay securely using the available payment methods on our website. Once we receive your order, we will start processing it. You will see an estimated delivery time at checkout, but sometimes this may vary. Don't worry, we'll keep you informed.

We take your privacy seriously and only use your data to improve your experience with us. This includes your name, email address, and order details. Would you like to know exactly how we handle this? Then check out our privacy policy.

Everything you see on our website, from texts to images and logos, is our property or that of our partners. Copying or distributing without permission? We'd rather you didn't. Do you have any questions about this? Please let us know.

We want our website to remain a pleasant place. That means: no illegal or harmful activities. If someone fails to comply, we reserve the right to terminate an account or restrict access.

Sometimes we link to other websites with useful information. However, we cannot guarantee their content or privacy policies. Please use your own judgment when visiting external sites.

We strive for accurate and reliable information, but we cannot guarantee that everything is always 100% correct. We are not liable for damages resulting from the use of our website or products, unless it involves gross negligence on our part.

We may amend these terms from time to time, so please keep yourself informed by checking them regularly. Changes take effect as soon as they are posted online.

These terms and conditions are governed by Belgian law. Any disputes will be settled by the competent courts in Ghent. Questions? Please contact customer@gentlee.be and we will be happy to help you.

Are you interested in a business collaboration or wholesale? Send us a message, and we'll explore the possibilities together. Email us at sales@gentlee.be.